Shipping & Returns

Shipping Policy

- Mainland Spain: 48–72 hours
- Balearic Islands: 3–5 business days
- Canary Islands: 5–7 business days
- Europe: 5–7 business days

Please note that all orders require an additional 24 hours for preparation and delivery to the post office. However, orders placed before 12:00 PM may be shipped on the same working day. Orders placed over the weekend will be shipped on Monday.

Important Notes:

What happens if I entered an incorrect shipping address or wish to change it?

If you entered an incorrect shipping address, please contact us immediately at online@lvgn.com before your order is shipped. Once an order has been dispatched, changing the shipping address becomes extremely difficult, and there is a high possibility that the package will be returned to our warehouse.

In such cases, we will need to ship the order again, and the customer will be responsible for any additional shipping costs. However, please don't hesitate to contact us, and we will do our best to help resolve the issue.

For any questions regarding shipping and deliveries, please contact us at online@lvgn.com.

For orders shipped to the Canary Islands or outside the European Union, customs duties and taxes may apply. The buyer is responsible for paying any applicable taxes, VAT, and customs fees required for delivery to their country.

If you do not agree to these terms, please refuse the delivery, and the package will be returned to us.

LVGN is not responsible for any taxes, shipping-related fees, or customs charges. The buyer is responsible for covering these costs.

Return Policy

At LVGN, we strive to ensure complete customer satisfaction with every purchase. If you experience any issues with your order, please contact us immediately so we can help resolve the matter at online@lvgn.com or via Instagram @lvgn_official.

LVGN will cover return shipping costs only if the order arrives damaged or if an incorrect item has been delivered. Our customer service team will review your return request and provide further instructions if the return is approved.

Exchanges & Returns

Our goal at LVGN is to ensure that all our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, you may request a return. As long as the item is in perfect condition, unworn, and in a condition that allows it to be resold, LVGN will provide a full refund of the product's purchase price.

Additionally, if you wish to exchange an item for a different size, we will be happy to assist you and facilitate the process, subject to availability of the requested size.

To initiate a return, the following conditions must be met:

• Returns must be requested within 14 business days of the delivery date.

• After this period, exchanges and returns will no longer be accepted.

• Returned items must be unworn, unused, and in their original condition.

• Refunds will be issued for the value of the purchased product, excluding shipping costs. Once the returned items are received, they will be inspected, and a refund will be processed based on their condition.

• If an exchange is requested, the customer must use the store credit provided to purchase the desired item. LVGN is not responsible for any loss or damage that may occur during return shipping.

Please do not hesitate to contact us for further information or assistance regarding exchanges and returns.